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Hancock Extends E-Mail to 2,500 Agents With Microsoft Outlook Web Access

Overview John Hancock's 2,500 independent agents were communicating with their customers by telephone and mail, while the customers increasingly wanted the ability to communicate with their agents by e-mail. But e-mail posed several challenges for the company. To solve its e-mail need, the company turned to Microsoft Outlook Web Access, the Web-based extension to the Microsoft Exchange/Outlook messaging and collaboration solution that the company already was using. In consultation with Microsoft experts available to the company under its Microsoft Premier Services for the Enterprise contract, the company extended its Exchange Server solution with three more Exchange Mailbox Servers, Internet Information Server, a domain controller, and Internet Mail Connector, plus another pair of servers as redundant backup.

Further White Paper Details
PublisherMicrosoft File FormatWORD
Date PublishedSeptember 2006
FormatCase Studies   
Topics
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