Enterprise Architecture White Papers
Medical Transportation Provider Capitalizes on IP Telephony
Overview
Each year, Medical Transportation Management, Inc. (MTM), provides non-emergency transportation services to 12 million patients in 12 states. But as you might imagine, there's a huge call volume to be managed when coordinating three million trips among patients, drivers, client organizations, and MTM's five customer service centers (CSCs).
This case study highlights the communications challenges that MTM was having and explains how a complete IP telephony solution that's based on Sprint MPLS VPN and includes Cisco AVVID and IP Contact Center has enabled MTM to:
- Reduce its average call answer time by 50 percent
- Achieve a 92 percent reduction in abandoned calls
- Decrease per-minute call costs by 80 percent
| Publisher | Sprint | File Format | |
|---|---|---|---|
| Date Published | March 2009 | Downloads | 2 |
| Format | Case Studies | ||
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