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Service Level Management White Papers

How Technology Impacts the Cost of Business Process Outsourcing (BPO)

Overview What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that technology drives BPO costs and how you can better manage those costs. The paper explains why it's vital that you monitor all technology decisions not only from the standpoint of your in-house costs but also according to the effect they will have on the total cost of your BPO engagements.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	August 2006	Downloads	174
Format	White Papers
Topics	Service Level Management, HR, SLA, Outsourcing, Infrastructure Management, Help Desk, IT Manufacturing, Resources Mgmt., IT HR - Staffing - Training, Customer Support Services, IT Reliability, Cost Control - Risk Mgmt., Strategic Planning

Did you find this white paper useful? 4 out of 9 users found this white paper useful

BPO: Don’t believe the hype, say analysts

Companies touting business process outsourcing (BPO) services exaggerate their abilities, according to a recent report from Forrester Research. What's more, BPO will not generate the sort of big deals that large service providers desire - deals...

Channel:
IT Director
Tags:
progeon,
bpo,
acs,
forrester

Sun sets its sites on services

But there is an opportunity for Sun from an efficiency standpoint," Efstathiou said. Large consulting companies are structured around employing substantial numbers of technology professionals in custom engagements or large-scale outsourcing deals...

Channel:
IT Director

Boardroom brief: Offshoring - how to get it right

The current offshoring buzz is around BPO which at the top end is the outsourcing of an entire end-to-end process in HR or finance and at the lower end is basic call centre outsourcing. A study conducted last year by management consultants McKinsey...

Channel:
CxO Extra
Tags:
offshoring,
kpo,
bpo

BPO operations head into rural India

Indian services companies are opening business process outsourcing (BPO) operations in rural villages as a way of keeping down costs for customers while bridging the digital divide in the country. As part of an attempt to address this two BPO...

Channel:
Inside India
Tags:
bpo,
india

Outsourcing boom predicted in 2008

More than half (53 per cent) of companies plan to increase outsourcing spending in 2008, up from 38 per cent in 2006 and 48 per cent in 2007, according to a survey of 250 IT professionals by US-based outsourcing and business process outsourcing...

Channel:
BPO
Tags:
outsourcing,
2008,
bpo,
global

Aviva strikes $1bn BPO deal

WNS, a former offshore offshoot of British Airways, has provided BPO services to Aviva since 2004 and will provide BPO services to Aviva's UK and Canadian businesses under the new deal. The world's fifth largest insurance group, owner of Norwich...

Channel:
BPO
Tags:
aviva,
outsourcing,
bpo

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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