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Service Level Management White Papers

How Technology Impacts the Cost of Business Process Outsourcing (BPO)

Overview What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that technology drives BPO costs and how you can better manage those costs. The paper explains why it's vital that you monitor all technology decisions not only from the standpoint of your in-house costs but also according to the effect they will have on the total cost of your BPO engagements.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	August 2006	Downloads	174
Format	White Papers
Topics	Service Level Management, HR, SLA, Outsourcing, Infrastructure Management, Help Desk, IT Manufacturing, Resources Mgmt., IT HR - Staffing - Training, Customer Support Services, IT Reliability, Cost Control - Risk Mgmt., Strategic Planning

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