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Database Management White Papers

ITIL Foundations: Mapping ITIL to the Real World

Overview Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating data from disparate sources, and managing rising complexity.

Further White Paper Details
Publisher	Mercury Interactive	File Format	PDF
Date Published	July 2006	Downloads	82
Format	White Papers
Topics	Database Management, IT Reliability, Knowledge and Data Management, ITIL, Infrastructure Management

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