IT Reliability White Papers

Accelerate IT Service Management and ITIL Guidance

Overview Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM experience with Mercury's powerful business technology optimization (BTO) tools and processes.

Further White Paper Details
PublisherMercury Interactive File FormatPDF
Date PublishedAugust 2006 Downloads123
FormatWhite Papers   
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