Ex-Irish state owned telco, Eircom, has implemented a £320,000 service management application for all of its service operations. Called SORTS (Service Order Reporting and Tracking System), the programme tracks all of Eircom's service orders, for...
The really successful Web/CRM projects are the ones that take a whole company's IT infrastructure, align it with some key corporate initiatives and then present a fully integrated organisation to the world.
The Burton Group's Disabato says: "ITIL/ITSM is a huge undertaking that will require a shift in corporate culture. Jack Worsfold, senior consultant at consultancy iCore, explains: "ITSM allows the organisation to identify where the business need is...
Examples of best practice amongst leading edge adopters include IT infrastructure library (Itil), service desks, asset and configuration management tools, IT portfolio management tools and business service management performance monitoring...
Cox also highlighted the importance of establishing a good security foundation before implementing "higher level" security measures such as identity management. Explaining what constitutes a foundation of "sound" network security, Cox said that...
Richard Storey, head of IT, Guy's and St Thomas' NHS Foundation Trust Even so, it would be just one piece of the jigsaw - you need to combine it with other technologies (authentication, authorisation, etc) and information management practices (data...
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