The ability to see a users' status without actually having to make contact makes collaborative and remote working more user-friendly, and many workers appreciate the lack of a message archive taking up server space.
It makes sense in that Microsoft is forcing people into a product path, whereas [on MSN chat] they're simply on a service path," said Michael Osterman, president of Osterman Research, which follows corporate IM trends.
Many companies using IM are also still failing to heed warnings about the use of consumer applications that offer insubstantial audit trails, archiving and security measures - which are soon to be a requirement of compliance laws such as Sarbanes...
In most organisations internal messaging is not so strictly controlled as external messages. This gateway approach is because companies see the value of blocking viruses and spam but don't yet see the value of blocking offensive messages, or the...
Too few companies have woken up to the need to archive emails effectively and are leaving themselves exposed to potentially serious legal headaches. Research from the AIIM, the Enterprise Content Management Association, found that only 21 per cent...
Symantec plans to focus its managed email services on instant messaging and VoIP through its partnership with MX Logic, and will aim its back-up and archiving services at small businesses, said Jeremy Burton, a senior vice president of enterprise...
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