Customer Support Services White Papers
British Airways London Eye Delights Its Staff and Customers With Avaya Contact Centre Solutions
Overview To gain increased information about bookings and call patterns, British Airways London Eye needed to upgrade its contact centre operations to ensure its customer service matched the success of the attraction itself. The company also wanted to improve the way it handled calls, especially for customers with specific or unusual requirements, and bridge the gap between the options available online and those available by phone. It upgraded its call centre operations by implementing the Avaya Communication Manager running on an Avaya DEFINITY Server. The Avaya Call Management System (CMS) provides the call management capabilities that made an immediate impact on the way the London Eye handled interactions, as well as enhanced reporting functionality.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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