VoIP - IP Telephony White Papers
UpSource Reaps Over $478,000 in Benefits With an Avaya Contact Center Solution
Overview UpSource experienced 13 major call center sys-tem failures in a one-year timeframe and needed a change to maintain its competitive edge. The company wanted to work with a single vendor to develop a reliable, simple system that was able to recognize problems and issue alerts when they occurred. The ultimate contact center solution had to be flexible, scalable, and cost-effective. The company chose the Avaya Contact Center Solution powered by an Avaya Communication Manager with Avaya MultiVantage Communications Applications to provide critical support with contact center management, monitoring, and analysis.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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