VoIP - IP Telephony White Papers
Avaya Case Study: Aetna
Overview Aetna is one of the nation's leading providers of health, dental, group, life, disability and long-term care benefits. Its focus is on meeting customers' needs. Aetna continues to introduce innovative products, delivers strong customer service and provides easy-to-understand information. Aetna Specialty Pharmacy sought a state-of-the-art solution, which would provide a Voice-over-IP Contact Center resulting in cost savings, while offering feature-rich applications. Flexibility, ease of management across the network and interoperability were a must for this leading benefits provider. In keeping with the Aetna philosophy to provide a superior customer experience, Aetna Specialty Pharmacy chose an Avaya IP Telephony-based Contact Center to support its customer service operations.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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