Customer Support Services White Papers
Amicus Outsourcing Stands Out From the Competition With an IP Contact Centre Solution From Avaya
Overview Established in October 2002 with a clear remit to become the UK's leading provider of outsourced, multi-channel, customer contact and fulfilment solutions, Amicus's remote working contact centre strategy is pivotal to delivering the high-quality services to compete with offshore contact centre outsourcing companies in countries such as India. To keep pace with competitors both at home and abroad, the company needed a contact centre solution that would help differentiate its customer support. The company chose an Avaya Contact Centre Solution powered by Avaya Communication Manager and S8700 Media Servers with Avaya MultiVantage Communications Applications for all of its three locations.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2006 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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