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Scalability White Papers

Immaculate Interactions Places Trust in Avaya Contact Center Solution

Overview Immaculate Interactions is an international contact center providing 24x7 comprehensive services and cost-effective solutions that match global standards of excellence. The company wanted to build an international contact center business to provide inbound and outbound services to clients in different industries. The company implemented a reliable contact center solution based on Avaya Definity G3Si and Avaya Predictive Dialing System to support its 55,000 sq ft facility in Bangalore.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	September 2006
Format	Case Studies
Topics	Scalability, High Availability

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Chinese phones to shun international standards

China's domestically developed TD-SCDMA standard was recently approved by the International Telecommunications Union of the United Nations, and is competing with the European standard WCDMA (wideband code division access) and the American CDMA2000...

Channel:
Mobile & Wireless
Tags:
mobile,
china

Offshore Bangalore gets international airport boost

The new Indian government has given the high-tech offshore hotspot of Bangalore a boost by signing an agreement for a new $284m international airport in the city. UK executives wanting to go to Bangalore currently have to fly to the ageing Mumbai...

Channel:
Offshoring

Call centres lag behind on IP adoption

Outsourcer Garlands, for example, deployed a Cisco solution in its new Middlesbrough contact centre blending inbound and outbound calls. Garlands IT manager Steve Bowen says: "Cost-wise, we've calculated that to implement the blended inbound...

Channel:
VoIP
Tags:
call centre,
voip

Q&A: Peter Yip, CEO of CDC Software

The cost to do this is $32,000 per person which is very high pay by Bangalore standards. CDC is] developing a lot of our work in our Indian development centre in Bangalore. If you put a support centre [for a Texan company] in Bangalore, they speak...

The A to Z of security

When installed on a PC, antivirus software monitors and scans inbound, outbound and existing files to check for traces of infection - traditionally by using what is known as a 'signature database', a library of known malicious code used to...

Bigger is not always better

Banks need to increase their reliance on vendors' solutions, business process outsourcing (BPO) and outsourcing solutions that enable them to spend more time on their core business and interactions with customers.

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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