You are here: silicon.com > Resources > White Papers > IT Management > Business Functions > Customer Support Services

Customer Support Services White Papers

Collaboration in the Global Marketplace: A Look at Current and Next Generation Tools

Overview The global marketplace, with its borderless economy, places increasing pressure on enterprises to deliver products faster and at lower cost. Today, it's common for organizations to consist of a global workforce representing local and outsourced department functions, and to support a geographically dispersed customer and partner base. The new face of business requires that cross-enterprise and cross-geography teams constantly interact to design new products, support customers or work with partners, suppliers, and vendors. The potential upside is enormous. IBM eliminated offices that were not needed and saved 40 to 60 percent per work site. Hewlett-Packard moved all salespeople to virtual workplaces and doubled revenue.

Further White Paper Details
Publisher	Imera Systems	File Format	PDF
Date Published	May 2006	Downloads	24
Format	White Papers
Topics	Customer Support Services, Outsourcing, Network Design

Did you find this white paper useful?

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

Publisher:
Siemens

Microsoft Dynamics? CRM Online

Publisher:
Microsoft

Communications Enabled Business Process Software

Publisher:
SDC Solutions

Tags:
voip - ip telephony

RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery

Publisher:
RedPrairie

Tags:
customer support services

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

IP equals new alliances - get used to it

But this complexity can, of course, be outsourced to a service provider with the necessary skills. Shrinking budgets and migration to advanced networks coupled with an increasing pressure on ICT services are driving this move.

Partnership boom: Just a symptom of depressed IT spending?

Gerry Sheridan, VP at Hewlett-Packard's UK & Ireland technical solutions group, says: "For example, in an outsourcing relationship if the savings are more than the base agreement, then the outsourcer will be able to share this money with the...

Want to make it in IT security?

Customers may demand in their contract that you lock the product down," said Davidson, noting that the marketplace is a better method to prompt vendors to secure their software than imposing regulations.

Channel:
Security Strategy

Five hot outsourcing trends to watch

Last month news emerged of a hook-up between a Chinese online entertainment company and the Entropia Universe virtual world, to create a virtual economy that could provide as many as 10,000 jobs. The trend is not only for a "greater pattern of...

The tech requirements of private equity funds

Private equity funds are under increasing political pressure to be more transparent in their conduct. Private equity funds have many similarities in their demands for technology tools and financial data with venture capital firms, which fund...

Is tech hiring on freeze?

is under pressure itself, the spokesman said the economy and the advertising market led to the current analysis. Intel's workforce is down thousands from where it was a couple years ago. On the issue of workforce, HP said in a statement: "Workforce...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Customer Support Services White Papers

Collaboration in the Global Marketplace: A Look at Current and Next Generation Tools

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific