You are here: silicon.com > Resources > White Papers > IT Management > IT Infrastructure > Internationalization - Expansion

Internationalization - Expansion White Papers

Service Level Management (SLM) 101: A Primer for Enterprise IT Professionals

Overview For enterprise IT professionals, close scrutiny is the word of the day--of IT expenditures, use of those expenditures, and IT's ability to demonstrate real business value. The ability to maintain competitive, consistent levels of business and IT service is no longer a potential advantage—it is a business imperative. Service Level Management (SLM) helps enterprises make sure that the key targets for service success--such as performance, quality, or number of transactions--are being met.

In this educational white paper by top industry analyst Lisa Erickson-Harris, Enterprise Management Associates (EMA) helps enterprise IT professionals develop a better understanding of what SLM can do for their organization—and how to make it happen. Topics discussed include:

What is SLM?
The Core Constituencies for SLM
SLM Concepts and Terminology
Key Industry Standards Relevant to SLM
Weighing SLM Benefits vs. SLM Costs
5 Essential Steps to a Successful SLM Program

Further White Paper Details
Publisher	Enterprise Management Associates	File Format	PDF
Date Published	August 2006	Downloads	76
Format	White Papers
Topics	Internationalization - Expansion, Service Level Management, Infrastructure Management

Did you find this white paper useful? 7 out of 9 users found this white paper useful

Beware the millennium cowboy

Organised crime is moving from construction to high finance, according to the FBI, with banks and insurance companies being the primary targets. It's best to pick a trusted or reputable supplier that you have worked with before or have heard about...

Channel:
Comment & Analysis

Skills shortage 'to cost business £232bn'

The Lisbon summit - to be held from 23 to 24 March - will focus on boosting entrepreneurship in Europe and addressing pan-European IT targets within the education and social sectors. The report - conducted by research house Datamonitor - said the...

Channel:
SME Director

Password hint: Think whether yours is good enough

and only use the first letter of each word, namely Owalboc. A user name and password survey conducted by Rainbow Technologies this summer of 2,500 IT admins, management and security professionals showed 50.5 per cent of users writing down their...

Channel:
Security Strategy

Symantec asks court to brand Hotbar.com 'adware'

Some firms use terminology other than 'spyware' and 'adware' to avoid libelling companies. While legislation in this area is developing, until there is some certainty around what constitutes spyware and adware, security companies will have to be...

Charities vulnerable to major security risks

And it's also a sad fact that charities are attractive targets for hackers because of this perceived lack of security and the fact many are turning over frequent cash transactions and processing donor's credit card details.

SOA adoption eats up 40 per cent of IT resources

Kastner said: "Redesigning business processes, high IT integration costs, and customisation challenges are eating up 40 per cent of the IT budget in integration expenditures. The Aberdeen Group benchmark report Enterprise Service Bus and SOA...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Internationalization - Expansion White Papers

Service Level Management (SLM) 101: A Primer for Enterprise IT Professionals

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific