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Internationalization - Expansion White Papers

Service Level Management (SLM) 101: A Primer for Enterprise IT Professionals

Overview For enterprise IT professionals, close scrutiny is the word of the day--of IT expenditures, use of those expenditures, and IT's ability to demonstrate real business value. The ability to maintain competitive, consistent levels of business and IT service is no longer a potential advantage—it is a business imperative. Service Level Management (SLM) helps enterprises make sure that the key targets for service success--such as performance, quality, or number of transactions--are being met.

In this educational white paper by top industry analyst Lisa Erickson-Harris, Enterprise Management Associates (EMA) helps enterprise IT professionals develop a better understanding of what SLM can do for their organization—and how to make it happen. Topics discussed include:

What is SLM?
The Core Constituencies for SLM
SLM Concepts and Terminology
Key Industry Standards Relevant to SLM
Weighing SLM Benefits vs. SLM Costs
5 Essential Steps to a Successful SLM Program

Further White Paper Details
Publisher	Enterprise Management Associates	File Format	PDF
Date Published	August 2006	Downloads	76
Format	White Papers
Topics	Internationalization - Expansion, Service Level Management, Infrastructure Management

Did you find this white paper useful? 6 out of 8 users found this white paper useful

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