Customer Support Services White Papers
Simplifying Contact Center Management for Your Enterprise or Government Agency
Overview Executives and analysts alike realize more than ever that the contact center can have a tremendous impact on their overall business in the areas of revenue, costs, market intelligence, and customer loyalty. A contact center is many things - cost center, profit center, key source of revenue, key source of frustration, strategic weapon, strategic disadvantage, source of marketing research, source of marketing paralysis - all depending on the goals and capabilities of the contact center. With the emergence of worldwide competition in the contact center business, it's become increasingly important for contact center professionals to work from a defined methodology. This white paper attempts to provide a high-level approach to the different methodologies one can use.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | December 2005 | Downloads | 1 |
| Format | White Papers | ||
| Topics | |||
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