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Cost Control - Risk Mgmt. White Papers

Flat, Consolidated, and Extended: A New Multi-Site Contact Center Model - Version 2

Overview This White Paper explores the business benefits, operational models, and enabling technologies for the multi-site contact center. Although the dominant 1990's multi-site contact center technology model served enterprises well, the assumptions behind that model are now obsolete. The new realities drive a new multi-site paradigm that is flat, consolidated, and extended. This new architecture enables new models for running contact centers that dramatically reduce costs and improve responsiveness to marketplace changes.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	October 2005	Downloads	5
Format	White Papers
Topics	Cost Control - Risk Mgmt.

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