Cost Control - Risk Mgmt. White Papers
Contact Center Costs: The Case for Telecommuting Agents
Overview In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a telecommuting or home agent program can lower costs and be competitive differentiator.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | January 2008 | Downloads | 65 |
| Format | White Papers | ||
| Topics | |||
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White Paper RSSBalancing Security Against Productivity
DownloadWhat makes for great security? Is it about keeping the bad guys out or letting the good guys in? About defending attacks or preventing them? When IDG Research Services queried...
Governance: The CIO's--and the Board's--Business
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Identity and Security Management and Strong Information Technology Goverance
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Novell Zenworks Endpoint Security Management: Total Control from a Single Console
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Secure Desktop On-Demand Webcast
The desktop or endpoint is one of the most vulnerable parts of your environment. Threats are everywhere. You have users who love to experiment with device settings (only to wonder...
