Infrastructure Management White Papers
Unlocking Performance and Boosting Competitiveness by Integrating Communications Into Business Processes
Overview This paper describes the Avaya open-platform development environment consisting of modular software "Building blocks" that integrate voice, video and Web communications with IT applications. It shows how Avaya can help revitalize a company's processes to optimize communications and quickly identify and engage human decision makers as needed to keep business operations moving forward. With the Avaya approach, communications can provide far reaching operational differentiation, enabling superior execution and yielding people who are more productive, processes more intelligent, and customers more satisfied. Communications, including voice, when deeply embedded in the fabric of an enterprise, has the potential to redefine how organizations work and create value.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2004 | ||
| Format | White Papers | ||
| Topics | |||
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