SLA White Papers
Does Your Contact Center Have a Business Continuity Plan?
Overview A contact center must use multiple systems and technologies to operate and compete in today's global economy. Businesses today are heavily dependent on systems that enable functions to be done in a short amount of time and over vast distances. A few of these critical systems are the telephony equipment and telephones, the customer database, applications accessed each time a contact with a customer is made, and more. This paper gives an overview of how the increasing dependence on technology heightens the need to create and maintain business continuity plans.
| Publisher | Technology Marketing | File Format | HTML |
|---|---|---|---|
| Date Published | October 2005 | Downloads | 6 |
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSS
Download
Register
