As I left the CIOs, I could tell their mood had changed from one of scepticism to one of being challenged about their role in the organisation. I boiled it down to three things CIOs must do:
take the lead
identify opportunities they can deliver on...
A spokesman for LloydsTSB said the bank will occasionally contact customers via text message, or automated phone message, if necessary and like Egg attributed this to anti-fraud measures in attempting to swiftly crack down on potentially...
The Gershon Review, carried out last year to identify opportunities for increasing efficiency in government, argues that back-office functions including IT, human resources and finance have much room for improvement.
According to the World Retail Banking Report from Capgemini, for some banks the emphasis is now shifting from cost-cutting measures - such as driving customers towards automated banking - to increasing revenue growth by what Capgemini vice...
Around 64 per cent of call centres now have a strategy in place to govern their technology, according to the Merchants Global Contact Centre Benchmarking Report from Dimension Data. Nearly two-thirds of organisations don't track how new technology...
Energis already had a voice deal with npower and that has been extended to provide inbound and outbound voice, contact centre services and a new IP data network. Mahoney said Energis had also been able to offer flexible contract terms, which...
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