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SLA White Papers

Making SLAs Work

Overview There has been much discussion over the last few years in IT concerning service management and service level management. Much of the dialogue has centred on creating SLAs (Service Level Agreements). In organisations large and small a multitude of SLAs have been introduced between IT and its customers. It is fair to say that frequently the introduction of these SLAs have had little visible impact on the perceived quality of service enjoyed by said customers.

Further White Paper Details
Publisher	Bloor Research	File Format	HTML
Date Published	March 2006	Downloads	19
Format	White Papers
Topics	SLA, Quality of Service, Service Level Management

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