Service Level Management White Papers
Service Level Agreement (SLA) Boot Camp
Overview Service Level Agreements or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. SLA's can be extremely powerful tools to help the person and the service provider gets the most out of a relationship.
| Publisher | Wyomissing Publications | File Format | HTML |
|---|---|---|---|
| Date Published | July 2005 | Downloads | 15 |
| Format | White Papers | ||
| Topics | |||
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