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Outsourcing White Papers

The Keys to Successful Service Level Agreements: Effectively Meeting Enterprise Demands

Overview Service Level Agreements (SLAs) focus on measuring and managing productivity and service quality improvement for IT outsourcing and are the key to determining the true value of an outsourcing engagement. In short, SLAs validate expectations of the respective parties and set parameters for measuring project success. This important tool measures the status of an outsourcing project and empirically scores the performance of the vendor using measurable and enforceable results. This paper explains best practices for structuring, implementing, and successfully managing SLAs, and illustrates the reasons why Syntel is the best choice to help organizations meet today's enterprise demands.

Further White Paper Details
Publisher	Syntel	File Format	PDF
Date Published	July 2005	Downloads	5
Format	White Papers
Topics	Outsourcing, SLA, Best Practices

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