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Service Level Management White Papers

Self-Adaptive SLA-Driven Capacity Management for Internet Services

Overview This paper considers the problem of hosting multiple third-party Internet services in a cost-effective manner so as to maximize a provider's business objective. For this purpose, the author present a dynamic capacity management framework based on an optimization model, which links a cost model based on SLA contracts with an analytical queuing-based performance model, in an attempt to adapt the platform to changing capacity needs in real time. In addition, the authors propose a two-level SLA specification for different operation modes, namely, normal and surge, which allows for per-use service accounting with respect to requirements of throughput and tail distribution response time.

Further White Paper Details
Publisher	Hewlett-Packard	File Format	PDF
Date Published	February 2006	Downloads	5
Format	White Papers
Topics	Service Level Management, SLA

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