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Competitive Edge Is Sharpened by eWorking, Enabling More Collaborative Working, Improving Customer Service and Reducing Costs
Overview Centrica is the UK's largest utility and related services company, with £11 billion ($20 billion) turnover. In its drive for competitive advantage and shareholder value it had to address legacy practices and inefficiencies across its multiple locations. In 2002 the company board committed to a corporate eWorking programme and radical IS transformation. People, places and process were joined up and technology enablers simplified and standardised. Strong leadership focus and use of external experience helped accelerate success.
| Publisher | Cisco Systems | File Format | |
|---|---|---|---|
| Date Published | August 2006 | ||
| Format | Case Studies | ||
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