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Texas Association of School Boards Adds Siemens HiPath ProCenter Agile to Better Serve Its Members, Improve Its Call Centers
Overview The Texas Association of School Boards (TASB) needed to put its small call centers on par with those of large, big-name firms in risk management and financial services. The non-profit association - which represents 7,000 school board members with expenditures of more than $28 billion overall in their districts - knew it could lose business to larger, name-brand companies if its members couldn't get through to its call center agents and get their transactions and questions resolved on the first call. TASB's goal was to empower its call center agents with a more efficient and professional system that let them better serve association members, so it chose Siemens' new premiere call center system for small-to medium-sized centers, HiPath ProCenter Agile.
| Publisher | Siemens | File Format | |
|---|---|---|---|
| Date Published | August 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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