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Resources Mgmt. White Papers

Measuring the Performance of the Information Technology Function

Overview Many executives look at IT as a commodity, so it's important that IT teams differentiate themselves through cost-cutting measures and improved value to the organization.

APQC has developed 87 standard measures that organizations can use to benchmark their IT performance. These measures include every major process IT departments perform including:

comparative budgets,
costs,
cycle times,
FTE distributions, and
productivity measures within each process.

Organizations can use these measures to benchmark performance and identify improvement opportunities.

Further White Paper Details
Publisher	APQC	File Format	PDF
Date Published	December 2006	Downloads	30
Format	White Papers
Topics	Resources Mgmt., IT Manufacturing, Career Development, Strategic Planning, Cost Control - Risk Mgmt., HR, IT Reliability, ROI - TCO, Procurement - Purchasing, Finance, IT HR - Staffing - Training

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