Resources Mgmt. White Papers
Measuring the Performance of the Information Technology Function
Overview
Many executives look at IT as a commodity, so it's important that IT teams differentiate themselves through cost-cutting measures and improved value to the organization.
APQC has developed 87 standard measures that organizations can use to benchmark their IT performance. These measures include every major process IT departments perform including:
- comparative budgets,
- costs,
- cycle times,
- FTE distributions, and
- productivity measures within each process.
| Publisher | APQC | File Format | |
|---|---|---|---|
| Date Published | December 2006 | Downloads | 30 |
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 0 out of 2 users found this white paper useful
White Paper RSS
Download
Register
