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Service Level Management White Papers

Better Management of IT Resources

Overview The HP OpenView DecisionCenter suite is the result of a project initiated in November 2004. At the time, it had become clear that demonstrating IT's contribution to the business is an organizational mandate. The project started by conducting customer research into the decision-making needs of senior IT managers. More than 40 Global 100 CIOs, CFOs and senior IT managers were tested. In addition, the opinions of a selective group of analysts were solicited. This white paper summarizes result of the customer testing with regarding to the management challenges that are faced, how HP OpenView DecisionCenter aims to solve these issues, and how DecisionCenter helps create a value-generating IT organization.

Further White Paper Details
Publisher	Hewlett-Packard	File Format	PDF
Date Published	June 2006	Downloads	89
Format	White Papers
Topics	Service Level Management, Quality of Service

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