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ITIL White Papers
How CA's Structural Approach to Service Availability Brings Distinctive Advantages to IT Effectiveness
Overview
CA's vision, and its stated commitment to support what it calls "Enterprise IT Management," or EITM, is to unify and simplify both the deployment, use and integration of management solutions and the tasks and processes surrounding IT management itself. Within that vision, one of CA's core pillars is to improve service, which includes service management from a strategic, business-centric perspective, and service availability. CA's Service Availability portfolio targets managing business service performance efficiently across the infrastructure. CA's service management portfolio specifically targets managing to cost and demand, as well as enabling more evolved levels of project and process planning. This paper will focus on CA's unique, architectural approach to service availability, and how it maps to structural trends in the marketplace.
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