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Maximizing Value Through IT Services

Overview This paper describes how running IT as a service-based business has the potential to improve both the real and perceived value of IT to the enterprise. The role of the IT Service Catalog, a critical enabler, is given particular attention. The paper also describes: The circumstances and drivers encouraging a service-based approach to IT; Description and characteristics of an IT Service; Description and characteristics of an IT Service Catalog; Benefits to IT and the enterprise; Considerations for implementation and Opportunities to accelerate results while minimizing risk.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	April 2006	Downloads	79
Format	White Papers
Topics	Cataloging, Services

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