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Mapping Unicenter ServicePlus Service Desk Features to Sarbanes-Oxley Control Objectives
Overview The Sarbanes-OXley Act (SOX) requires IT departments to demonstrate that there are systems in place to ensure the integrity of the financial applications that depend on IT processes and resources. To meet compliancy requirements, SOX auditors look for control objectives and activities that will prevent material weaknesses that may result in misstatements of financial reports. Service desk reporting can often serve as a detective control activity for a wide variety of IT functions. ITIL best practices raise a service desk to the level of preventive control activities a sophisticated service desk can also elevate many preventive activities from manual to automatic. These automated activities extend far beyond the basic requirements and touch many control objectives in the IT department.
| Publisher | CA (Computer Associates) | File Format | |
|---|---|---|---|
| Date Published | June 2005 | Downloads | 59 |
| Format | White Papers | ||
| Topics | |||
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