"Not Just for the Big Guys": The Basics of Workforce Management

Overview The goal of workforce management is to have the right number of agents to meet the call volume and performance targets of the call center. This webcast provides information on Workforce Management Software. Irene is the most advanced workforce management system available for contact centers today. In minutes, Irene forecasts customer service demand with pinpoint precision and delivers superior schedules that support the performance targets, agent preferences, and business goals.



Further White Paper Details
PublisherISC   
Live Date30th June 2006 01:01 BST
FormatWebcast   
Topics
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