Training and Certification White Papers
SkillCheck Case Study: Direct Energy Essential Home Services
Overview Direct Energy Essential Home Services, Canada's leading energy retailer and home services provider, is a division of Centrica plc, Britain's leading provider of retail energy with more than 44 million customer relationships worldwide. The organization's Ontario office maintains a call center with several hundred Call Center Representatives (CSRs) providing customer service to more than two million customers across North America. When Direct Energy Essential Home Services needed to improve its recruiting processes and reduce turnover, SkillCheck played a key role in the strategy. With SkillCheck, Direct Energy Essential Home Services has increased the quality of every hire and reduced turnover among their Call Center Representatives to just 8 percent.
| Publisher | SkillCheck | File Format | |
|---|---|---|---|
| Date Published | June 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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