Lucent Technologies is aiming to provide IT managers with the ability to manage multiple services from a single location. The Intelligent Service Manager (ISM) is a software platform supporting Web-based provisioning which will allow customers, via...
Ex-Irish state owned telco, Eircom, has implemented a £320,000 service management application for all of its service operations. Called SORTS (Service Order Reporting and Tracking System), the programme tracks all of Eircom's service orders, for...
Manufacturing companies have been doing just so for years - as illustrated by the decades-old principles of 'just-in-time manufacturing', as well as the more recent 'agile manufacturing'. Historically when times are good IT vendors start to believe...
The principles of setting up the project properly at the beginning so everyone knows what they're doing, what the success factors will be and the implications of failing or missing deadlines, is critical for reaching a successful conclusion.
Service management of corporate IT will never work without solid operational processes, argues Quocirca analyst Jon Collins. We hear a lot about how we should organise our IT infrastructures to provide an effective service to the business.
International hotelier NH Hoteles has rationalised its IT service desk procedure in anticipation of doubling its business by 2009. The company operates 350 hotels for business guests in 20 countries, and its IT infrastructure is maintained by only...
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