Access Technologies White Papers
Darby Bank & Trust Lowers Costs With ShoreTel VoIP
Overview
Darby Bank & Trust deployed ShoreTel to eight locations with 160 IP 530 telephones.
Darby Bank was faced with an outdated Nortel PBX that it was quickly outgrowing. The system had reached maximum capacity at the very time the bank was continuing its rapid growth, steadily adding new branches. The IT team spent eight months reviewing solutions from Avaya, Cisco, IP Centrex (a hosted solution), and ShoreTel.
After careful consideration, seeing demonstrations, and talking to customer references for each vendor, Darby Bank chose a system from ShoreTel. They cite ease of installation and administration, performance, cost of ownership, and the robust feature set as the top reasons for going with ShoreTel.
With the ShoreTel system, Darby Bank now manages its own moves, adds, and changes, eliminating the need for costly service providers, saves $2,500 to $3,000 a month in long distance charges, has boosted employee productivity, and has significantly enhanced its customer service by enabling operators to handle incoming calls quickly and efficently.
| Publisher | Shoretel | File Format | |
|---|---|---|---|
| Date Published | April 2008 | Downloads | 217 |
| Format | Case Studies | ||
| Topics | |||
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