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Help Desk White Papers

Enabling Efficient IT Support Systems to Dutch Local and Regional Government Organisations, Engineering Corporations and 'Rijkswaterstaat'

Overview NedGraphics CAD/GIS is the market leader in supplying systems for Computer Aided Design (CAD) and Geographical Information Systems (GIS), for the Dutch government market, which includes the provincial,regional and local governments. NedGraphics CAD/GIS has a large number of software applications to support on behalf of its 300 customers who operate in critical environments. It's imperative that there are efficient systems in place to ensure product support is given in a timely manner to these customers. NedGraphics CAD/GIS selected HelpDesk, part of the Vega Suite of IT Service Management solutions from Touchpaper via IQuality, one of Touchpaper's Value-Added-Resellers in the Netherlands.

Further White Paper Details
Publisher	Touchpaper Software	File Format	PDF
Date Published	May 2006	Downloads	3
Format	Case Studies
Topics	Help Desk, ITIL

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