Help Desk White Papers
Increasing Efficiency Through Integration
Overview Publicis Groupe is a communications agency, which brings together specialists from advertising, relationship marketing and publishing to develop creative work for clients such as Unilever, Nestle, Renault, British Airways, Asda-Wal-Mart, Siemens, United Biscuits and Hewlett-Packard. They needed a robust system that offered flexibility and scalability with a strong focus on delivering efficiency to the user. They were also keen that the help desk system could utilise their central meta-directory which they used as a centralised source for user information accessible by multiple systems. Integrating Novell with Touchpaper offers the efficiency achieved from centralising data.
| Publisher | Touchpaper Software | File Format | |
|---|---|---|---|
| Date Published | May 2006 | Downloads | 6 |
| Format | Case Studies | ||
| Topics | |||
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