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Touchpaper Launches IT Business Management

Overview Nowadays it is becoming realised that to be effective and efficient, IT must be run as a business. In common with other vendors in the management space, Touchpaper has announced a new product portfolio to underline its new IT Business Management (ITBM) strategy. The company has expanded from its help desk product to what it labels ITBM, which encompasses IT Service Management (ITSM), customer service solutions, and network and systems management. Touchpaper's ITBM has been designed to support ITIL and other best practice frameworks, and is able to add configuration management, knowledge management, and management information to an existing service or help desk.

Further White Paper Details
Publisher	Touchpaper Software	File Format	PDF
Date Published	January 2006	Downloads	42
Format	White Papers
Topics	Help Desk, ITIL

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