ITIL White Papers

Nominet - Creating a Single View of the Customer

Overview Nominet, the registry for .uk internet names, manages between 100,000 and 120,000 domain registrations per month, from a total of over 3 million customers. The registry has now migrated the 250,000 external and internal support calls it receives every year onto a new Touchpaper system. The switch was mandated by Nominet's Board, to drive the registry towards its formal goals of service and technology excellence. Touchpaper was selected for its ease of client configuration and its ability to integrate tightly with Nominet's existing databases and internal applications.

Further White Paper Details
PublisherTouchpaper Software File FormatPDF
Date PublishedMay 2006 Downloads1
FormatCase Studies   
Topics
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