ITIL White Papers

Improving IT Service Levels: An Evaluation of the Benefits of Integrated Management Systems

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Overview IT managers face a difficult juggling act in trying to maintain or increase service levels to other departments in the face of increasing infrastructure complexity and mounting financial scrutiny. In this environment, many are implementing, or at least considering, automated systems that can undertake time-consuming tasks such as inventory taking, patch application or software licence monitoring. This white paper aims to undertake a review of risks and benefits of implementing these systems compared to sticking with traditional manual processes. It also looks at the differences in Return On Investment (ROI) between so-called 'point products' which handle only a specific function such as applying patch updates, and integrated management suites that offer several automated functions within a single package.

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