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Help Desk White Papers

The Integrated Service Desk for Novell Users

Overview Organizations that utilise Novell solutions such as GroupWise, ZENworks and eDirectory typically justify their investment with increases in user productivity and collaboration, better management of resources, and improved identity and security management. Although deploying these tools will increase productivity and reduce risk, they can also increase demand on the IT Service Desk to provide incident, problem and change management support for users. Unlike many Service Desk solutions, Touchpaper's IT Business Management software is tightly integrated with the Novell infrastructure and therefore allows users to benefit from all the features of a market leading service desk system, while simultaneously leveraging the unique features of their Novell applications.

Further White Paper Details
Publisher	Touchpaper Software	File Format	PDF
Date Published	March 2006	Downloads	62
Format	White Papers
Topics	Help Desk

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