Introducing call centre monitoring software needn't create bad feeling between staff and management, according to Colin Gallick, vice president of international operations at Witness Systems. Our experience is that provided managers market it...
Monitoring at Work', launched today to tell companies how to deal with the information they accumulate while monitoring their employees, is substantially shorter and much clearer than the preceding version of the code.
Employers are being given a helping hand in addressing the emotive and potentially hazardous issue of email monitoring. Law firm Robert Muckle has published a free legal guide for corporate email monitoring in association with email management...
Monitoring employees' internet and telephone use at work may contravene human rights laws, after a landmark case in the European Court of Human Rights last week. Employee communications are also covered by human rights legislation if the...
The London Stock Exchange (LSE) has rolled out a monitoring application for its TradeElect electronic trading system to make sure it is running at optimal levels. The LSE has implemented a network latency monitoring and analysis application...
There are two aspects to this in practice. Furthermore, financial services companies tend to be particularly inconsistent when it comes to monitoring operational drivers and external factors such as performance against the competition.