Career Development White Papers
Training Center Performs Skills Assessment, Saves Healthcare Provider U.S.$75,000
Overview In preparation for a large-scale desktop migration to the Microsoft Windows XP Professional operating system, a large healthcare provider wanted to ensure that its help-desk personnel had the knowledge necessary to resolve potential user questions and provide superior support to its staff. Not sure where to start, it turned to New Horizons Computer Learning Centers of Minnesota for evaluation of staff using an organizational skills assessment. New Horizons was able to evaluate the skills of the healthcare provider's help-desk personnel and developed a customized, blended learning solution that included technical certification mapping back to specific job roles within the organization.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | May 2008 | Downloads | 5 |
| Format | Case Studies | ||
| Topics | |||
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