SLA White Papers

Sample service level agreement for application support

Overview Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer out what consultants will provide for their clients.

Further White Paper Details
PublisherTechRepublic File FormatOther Download
Date PublishedSeptember 2001 Downloads2738
FormatDownloads   
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