You are here: silicon.com > Resources > White Papers > IT Management > Project Management > Methodology

Methodology White Papers

Technical leadership: How to ensure the success of your complex Web initiatives

Overview This white paper from consulting firm Molecular, Inc., offers tips on overcoming the challenges of integrating intensive Web-based initiatives and explains how to manage independent sub-projects, vendors, and business and technology teams across geographically dispersed locations.

Today's Web applications are providing a higher level of business value to end users than ever before. In fact, most corporate Web sites offer one or more of the following features:

The ability to efficiently purchase products or services online

The ability to perform self-service and/or account maintenance functions without calling a customer service representative

The ability to submit and validate transactions

The ability to perform the research needed to make a decision, complete a purchase, or submit a transaction

Implemented effectively, these features can help companies increase revenues, improve customer satisfaction and loyalty, and lower overall support costs. Yet while the benefits are clear, there can be significant cost and complexity associated with delivering them. This white paper offers guidelines for planning and structuring your team to ensure that your Web-based initiatives are completed on time and within budget, regardless of size or complexity.

Join the discussion of this download.

Further White Paper Details
Publisher	TechRepublic	File Format	PDF
Date Published	February 2006	Downloads	156
Format	Downloads
Topics	Methodology

Did you find this white paper useful? 2 out of 10 users found this white paper useful

10 Golden Rules of Project Risk Management

Publisher:
Concilio

Tags:
disaster recovery

10 Keys to Successful Scrum Adoption

Publisher:
Construx Software Builders

Optimizing Agile for Your Organization

Publisher:
Construx Software Builders

Improve Availability and Resiliency with Software Infrastructure Testing by IT Operations

Publisher:
StackSafe

Tags:
monitoring systems

SharePoint Customization

Publisher:
Global Knowledge

BT: The quest to provide good service

We have a very clear and detailed view of what the drivers for customer satisfaction are. Improving customer satisfaction was one of the key planks of the blueprint for the new, customer-friendly BT that CEO Ben Verwaayen and BT Retail chief Pierre...

Channel:
Comment & Analysis

Michael Dell: 'Going direct can work anywhere'

And despite eschewing distributors and other go-betweens for its own hardware, Dell is happy to act as a channel for other companies' products, especially software - even if there is no direct Dell hardware purchase associated with such transactions.

Channel:
Desktops
Tags:
michael dell,
dell

IBM courting VCs and small fry

At a roundtable discussion at an IBM testing center in Waltham, Mass.representatives of IBM and some partners gave a progress report on an IBM program, started about three years ago, to actively court venture capitalists and the companies they...

How to offshore - and maintain a good reputation

Unifi's Murphy agrees that customer satisfaction is a "really big issue", one that he thinks many companies deciding to offshore have not addressed properly. There needs to be discussion about the long-term impacts [of offshoring] - how it impacts...

Dell to spend $150m on keeping customers happy

Computer manufacturer Dell is to focus on customer satisfaction, which it said on Wednesday is something it "had not done perfectly in the past". Anderson said: "We made a decision six to 12 months ago because we weren't pleased with our internal...

Channel:
Desktops
Tags:
dell

Who pays your broadband bill?

I say relatively because the typical home with two mobile phones, broadband and a fixed phone calling plan could easily be spending £100 per month on connectivity. This further blurs the divide between personal and business use, especially if an...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Methodology White Papers

Technical leadership: How to ensure the success of your complex Web initiatives

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific