Customer Support Services White Papers
Solutions to the top ten peeves of a support tech
Overview
It's easy to fall into a pattern of complaining about work annoyances and assuming there's nothing you can do about them. But IT pro Becky Roberts--who recently shared her top ten peeves about being a support tech--decided to look for ways to ease some of her on-the-job aggravations. In this follow-up to her list of complaints, she offers some strategies for dealing with various problems, from rude or disingenuous users to the positioning of the IT department within the organization.
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This download is also available as a TechRepublic article in HTML form.
| Publisher | TechRepublic | File Format | |
|---|---|---|---|
| Date Published | May 2005 | Downloads | 2 |
| Format | Downloads | ||
| Topics | |||
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