Voice - Data Integration White Papers

Learn the basics of unified messaging and Cisco's Unity solution

• Tags:
• voice - data integration,
• deployment,
• published,
• phone

Overview This sample chapter, taken from Cisco Unity Deployment and Solutions Guide, discusses the challenges associated with unified messaging as a part of the voice data convergence paradigm for the messaging application layer.

Unified messaging is the integration of several different communications media so that users can retrieve and send voice, fax, and e-mail messages from a single interface, whether that is a wireline phone, a wireless phone, a PC, or an Internet-enabled PC.

This sample chapter, taken from Cisco Unity Deployment and Solutions Guide, introduces the concept of unified messaging and discusses how the technology has evolved. The chapter covers the following topics:

• Who manages unified messaging and why
• Organizational perceptions about unified messaging
• Security issues related to converging voice messages with e-mail
• Messaging technologies

Title: Cisco Unity Deployment and Solutions Guide
ISBN: 1587051184
Published: August 2004
Author: Dustin Grant, Jeff Lindborg, Steve Olivier, Todd Stone
Chapter: Chapter 1: About Unified Messaging
Published by Cisco Press

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